FAQ

What does it mean that your courses are professionally approved?

Our affiliate, Dietitian 360 is an accredited provider of continuing education by the Commission on Dietetic Registration. To satisfy the requirement for renewal of certification by continuing education for the National Certification Board for Diabetes Educators (NCBDE), continuing education activities must be applicable to diabetes and approved by a provider on the NCBDE List of Recognized Providers (www.ncbde.org). NCBDE does not approve continuing education. Dietitian 360 is accredited by the Commission on Dietetic Registration, which is on the list of NCBDE Recognized Providers.

 

Why offer an “exam only” option?  Don’t I need the book to complete the exam?

This option is for professionals who already have the book, access to the book (i.e., through sharing or borrowing), or wish to order the book from another vendor such as amazon.  You do need to have access to the book to complete the exam.  If you order the book through us, simply click the "Exam & Book" or "Exam & Kindle eBook" radio button when completing your order.

 

Can I share the exam with colleagues?

No.  Each professional must purchase their own exam.  Exams are not transferable or shareable.  If an individual attempts to submit exam answers (which they did not purchase), then the continuing education units and certificate of completion will be deemed invalid and reported to the NCBDE.

 

What are the exams like?

Exams consist of multiple choice questions that are organized in sync with the book chapters, and are designed to assess how well you can apply the information and knowledge to change your professional decisions, practice and behavior, in accordance with best practices and evidence-based research.

 

We suggest you printout the exam, and use the referenced book to complete.  Then enter your exam answers (in one session) at the URL located on the exam.  With a 70% minimum score, you'll receive your certificate instantly. Unlimited and complimentary retakes.

 

How will I receive my exam?

Depending upon your order (exam only or exam & book), items are shipped as follows:

1. Continuing education exam.

Exams are "Download on Demand".  Within moments of completing your order with us, you receive an automated email that contains a link so you can download your exam (in Adobe pdf format).  We suggest you printout the exam, and use the referenced book to complete.  Then enter your exam answers (in one session) at the URL located on the exam.  With a 70% minimum score, you'll receive your certificate instantly. Unlimited and complimentary retakes.

 

2. Book.

Ships directly from the distributor or publisher, via USPS or UPS.  Domestic delivery within 3-5 business days.  Use the book to help you complete your exam.

 

3. Kindle eBooks

Within 24 hours of placing your order, you'll receive an email us.  The email contains your redemption code to read/access your Kindle eBook.  

 

How do I order a Kindle eBook through you?

During checkout, select your book format (hardcopy or if available, Kindle eBook).  Within 24 hours of placing your order with us, you'll receive a redemption code (via email) to read/access your Kindle eBook. Note: Kindle eBooks work only within the U.S.

 

I don’t have a Kindle device.  How do I read a Kindle eBook?

Kindle ebooks can be viewed on Androids, iPhones, iPads, PCs, Macs, etc. You can enjoy eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. Learn more here.  Also, visit Kindle Support here for information about Kindle prepaid eBooks.

 

What are “Download on Demand” exams?

Earn continuing education as soon as you order!  Within moments of completing your order with us, you receive an automated email that contains a link so you can download your exam (in Adobe pdf format).  We suggest you printout the exam, and use the referenced book to complete.  Then enter your exam answers (in one session) at the URL located on the exam.  With a 70% minimum score, you'll receive your certificate instantly. Unlimited (and complimentary) retakes.

 

Really?  No tax or shipping fee?

Really.  No sales tax or shipping fee. Unlike many other web sites that have special rules and lots of fine print, we offer free shipping on all orders, with no minimum order or special exceptions. It's on us.  Anywhere.  Domestic or international.

 

When will I receive my certificate of completion?

When you submit your exam answers online (at the URL located on your exam)--and earn a minimum 70% score--you will receive a certificate of completion (via automated email).  Save your certificate--you may be required to produce it as proof of completion--in the event that you are audited by your professional board.  If you are unable to locate your certificate, contact us at info@diabeteseducator360.com.  We will gladly email you a duplicate.

Why am I having trouble submitting my exam answers online?  The URL does not work.

Avoid typos!  Copy the URL/link that is listed on your exam (located on the exam (page 1) and yellow highlighted).  Then paste the copied URL/link into your browser.

 

I have a book or video that I would like to see adopted as a continuing eduction course.  Will you consider it?

Absolutely!  We always welcome course suggestions.  When your recommendation is adopted, you'll receive your course FREE.  Bring it on--we wanna know what you wanna know.  

What payment types can I use?

We accept paypal,  Visa, MC, Discover & AMEX.  For credit card verification, the billing address you enter must match the address where you receive your credit card statement.  We also accept purchase orders from institutions (i.e., universities, hospitals, corporations, etc.).  Email our order form (get it here) or your own purchase order to info@diabeteseducator360.com.

Can my institution submit a purchase order?

Yes, indeed! You may use our order form here OR use your institution's order form. Be sure to include the email address of the end user/recipient, so we can email their continuing education exam directly to their inbox.

What about returns?

We believe in second chances.  Within 30 days of receipt of shipment, you may return the hardcopy book or continuing education exam or unredeemed kindle eBooks.  You are no longer entitled to earn continuing education from refunded/returned exam(s).  If you complete a refunded/returned exam online and receive an automated certificate, your certificate of completion will be deemed invalid and reported to the NCBDE.  Sorry, Kindle eBooks are not returnable.

What about my privacy?  Is your website secure?

We respect your privacy and are committed to protecting it.  Period.  We have partnered with authorize.net a leading payment gateway to accept payment information safely and securely.  Unlike some of our competitors, we NEVER share or sell your information.  Our shopping cart has an SSL certificate and all payment information is encrypted for your ultimate security.

How does The General Data Protection Regulation (GDPR) affect my privacy with you?

The GDPR is a regulation on data protection and privacy for all individuals within the European Union.  It is expected that the same or similar privacy policies will be adopted by U.S.-based businesses.  View more info here.

Before requesting removal of your information from our database, please consider the following disclaimer:  Removing your records from Diabetes Educator 360’s database will result in the inability to confirm attendance/completion of continuing education activities if subject to a NCBDE audit.

 

Please contact us at info@diabeteseducator360.com if you wish to remove your information and data from our records.