Question 1

What does it mean that your courses are professionally approved?

Accepted Answer

Our affiliate, Dietitian 360 is an accredited provider of continuing education by the Commission on Dietetic Registration. To satisfy the requirement for renewal of certification by continuing education for the Certification Board for Diabetes Care and Education (CBDCE), continuing education activities must be applicable to diabetes and approved by a provider on the CBDCE List of Recognized Providers (www.cbdce.org). CBDCE does not approve continuing education. Dietitian 360 is accredited by the Commission on Dietetic Registration, which is on the list of CBDCE Recognized Providers.

Question 2

When do courses expire?

Accepted Answer

The expiration date for each course is listed on the course description page. Submit your exam answers for grading and earn a 70% minimum score to receive a certificate of completion.

Question 3

Why offer an “exam only” option?  Don’t I need the book to complete the exam?

Accepted Answer

This option is for professionals who already have the book, access to the book (i.e., through sharing or borrowing), or wish to order the book from another vendor such as amazon.  You do need to have access to the book to complete the exam. If you order the book through us, simply select "Exam & Kindle eBook" or "Exam & Book" from the "Make It Mine" area when completing your order.

Question 4

Can I share the exam with colleagues?

Accepted Answer

No. Each professional must purchase their own exam. Exams are not transferable or shareable. If an individual attempts to submit exam answers (which they did not purchase), then the continuing education units and certificate of completion will be deemed invalid and reported to the CBDCE.

Question 5

What are the exams like?

Accepted Answer

Exams consist of multiple-choice questions that are organized in sync with the book chapters. Exams assess how well you can apply the information and knowledge to change your professional decisions, practice and behavior, in accordance with best practices and evidence-based research.  Print out the exam and use the referenced book to complete, marking your answers on the printed exam. Then enter your exam answers at the URL or QR code located on the exam cover page (lower right corner). With a 70% minimum score, you'll receive your certificate instantly. Unlimited and complimentary retakes.

Question 6

How will I receive my order?

Accepted Answer

Depending upon your order selection ("Exam only" or "Exam & Book" or "Exam & Kindle eBook"), items are shipped as described below.
  1. Continuing education exam Within moments of completing your order with us, you receive an automated email that contains a "download on demand" link so you can download your exam (in Adobe pdf format). We suggest you printout the exam and use the referenced book to complete.  Then enter your exam answers at the URL or QR code located on exam cover page. With a 70% minimum score, you'll receive your statement of completion instantly. Unlimited and complimentary retakes. ​ 2. Kindle eBook Kindle eBooks are accessible in the U.S. only. You must have an active amazon account. The email associated with your active amazon account, must be the same email used for this order. Kindle eBooks can be viewed on Androids, iPhones, iPads, PCs, Macs, etc. Enjoy Kindle eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. Learn more here. ​​ 3. Book Ships directly from the distributor or publisher, via USPS or UPS. Domestic delivery within 3-5 business days.

Question 7

How do I order a Kindle eBook through you?

Accepted Answer

During checkout, select your book format (hard copy or if available, Kindle eBook).  Within 24 hours of placing your order with us, you'll receive a redemption code (via email) to read/access your Kindle eBook. Kindle eBooks are accessible in the U.S. only. You must have an active amazon account. The email associated with your active amazon account, must be the same email used for your Diabetes Educator 360 order.

Question 8

I don’t have a Kindle device.  How do I read a Kindle eBook?

Accepted Answer

Kindle eBooks can be viewed on Androids, iPhones, iPads, PCs, Macs, etc. You can enjoy Kindle eBooks on any device with the free Kindle app for iPhone, iPad, Android phones and tablets, PC and Mac, and on Kindle e-readers and Fire tablets. Get the free Kindle reading app here. Kindle eBooks are accessible in the U.S. only.

Question 9

What are “Download on Demand” exams?

Accepted Answer

Earn continuing education as soon as you order!  Within moments of completing your order with us, you receive an automated email that contains a link so you can download your exam (in Adobe pdf format). Print out the exam and use the referenced book to complete, marking your answers on the printed exam. Then enter your exam answers at the URL or QR code located on the exam cover page (lower right corner). With a 70% minimum score, you'll receive your certificate instantly. Unlimited and complimentary retakes.

Question 10

Really?  No tax or shipping fee?

Accepted Answer

Really. No sales tax or shipping fee. Unlike many other web sites that have special rules and lots of fine print, we offer free shipping on all orders (within the U.S. and territories), with no minimum order. It's on us. Not available for international orders.

Question 11

How do I submit my exam and receive a certificate of completion?

Accepted Answer

Detailed instructions for submitting your exam are located on the exam cover page, lower right corner. You can also view the instructions here.

Question 12

I have a book I would like to see adopted as a continuing education course.  Will you consider it?

Accepted Answer

Absolutely! We always welcome course suggestions. When your recommendation is adopted, you'll receive your course FREE. Bring it on--we wanna know what you wanna know.  Hint: We generally consider books that are within 5 years of their publication date.

Question 13

What payment types can I use?

Accepted Answer

We accept PayPal, Visa, MC, Discover & AMEX. For credit card verification, the billing address you enter must match the address where you receive your credit card statement. View more information on using a purchase order here.

Question 14

Can my institution submit a purchase order?

Accepted Answer

Yes, indeed! View more information on using a purchase order here.

Question 15

What about returns?

Accepted Answer

We believe in second chances. View more information about our easy and fair return policy here.

Question 16

What about my privacy?  Is your website secure?

Accepted Answer

We respect your privacy and are committed to protecting it. Period. We have partnered with authorize.net a leading payment gateway to accept payment information safely and securely. Unlike some of our competitors, we NEVER share or sell your information.  Our shopping cart has an SSL certificate and all payment information is encrypted for your ultimate security.

Question 17

How does The General Data Protection Regulation (GDPR) affect my privacy with you?

Accepted Answer

The GDPR is a regulation on data protection and privacy for all individuals within the European Union.  It is expected that the same or similar privacy policies will be adopted by U.S.-based businesses.  View more info here. ​ Before requesting removal of your information from our database, please consider the following disclaimer:  Removing your records from Diabetes Educator 360’s database will result in the inability to confirm attendance/completion of continuing education activities if subject to a NCBDE audit.   Please contact us at info@diabeteseducator360.com if you wish to remove your information and data from our records.

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Exams

FAQ

ACSM / Personal Trainers & Professionals

ATC / Athletic Trainers, Certified

RDN / Registered Dietitian Nutritionists

NDTR / Nutrition & Dietetic Technicians, Registered

CDCES / Certified Diabetes Care & Education Specialists

CDM / Certified Dietary Managers

CFPP / Certified Food Protection Professionals